Privacy Policy
Complete Motion Physiotherapy is committed to providing comprehensive services to you. This policy outlines our commitment to our ongoing privacy obligations and how we manage your Personal Information. Our obligations to how we handle your Personal Information are governed and guided by the National Privacy Principles contained in the Privacy Act 1988 (Cth) (the Privacy Act).
A copy of the Australian Privacy Principles can be obtained from the official website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Personal Information
Personal Information is information or an opinion that identifies and individual. Examples of Personal Information that we may collect includes: names, phone, email address, and addresses.
This Personal Information is obtained in multiple ways including correspondence, by email, by telephone, via our website, from publicly available sources, and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you. When we collect Personal Information, where appropriate, we will explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about things such as an individuals’ racial or ethnic origins, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only for the primary purpose for which it was obtained, for the secondary purpose that is directly related to the primary purpose, and with your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
To Third Parties: Where you have provided consent to the use or disclosure of your information.
As required by law: Where disclosure is required or authorised by law.
Security of Personal Information
Your information will be stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification, or disclosure.
When your information is no longer needed for the purpose of which it was obtained, we take reasonable steps to destroy or permanently de-identify your information. Most of the information will be stored in client files of our practice management software which will be kept for a minimum of seven years.
Access to your Personal Information
You are able to access Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. In the event you wish to access your Personal Information, please contact us along with confirmation in writing. For security purposes, we will require identification from you before releasing the requested Personal Information.
Complete Motion Physiotherapy will not charge any fee for you access request but may charge a reasonable administrative fee for providing a copy of your Personal Information.
Maintaining the Quality of your Personal Information
Complete Motion Physiotherapy is committed to keeping your Personal Information up to date and make sure that it is accurate, complete, and up-to-date. If you find that the information we have is not up to date or inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
Complete Motion Physiotherapy reserves the right to make amendments to this Privacy Policy at any time.
Contacting Us
If you have any queries or complaints about our Privacy Policy, please contact us through the following:
Email: info@completemotionphysio.com
Phone: 0494 794 561
If you are not satisfied with how we handled the matter regarding Privacy, you can contact The Office of the Australian Information Commissioner on 1300 363 992.