Terms and Conditions

Consumer Terms

“I” refers to the consumer, patient, or user of the service provided by Complete Motion Physiotherapy.

Treatment and Consent

I consent to the assessment and treatment recommended and performed by Complete Motion Physiotherapy in accordance with the governing body’s professional guidelines. This may include manual therapy techniques, dry needling, compression/bracing and recommendations to physical loading. I understand that before treatment is carried out, a full explanation of the purpose and any risks of that treatment will be provided. I understand that should I wish to decline any form of assessment or treatment, then I am within my right to do so and that I should inform the clinician of my wishes at the time.

Accounts and Billing

I understand that each session must be paid for following each consultation unless I qualify for prior approval with third party insurer bulk billing. I accept full and final responsibility for the settlement of my accounts irrespective of any medical insurance cover or third-party sponsorship. I understand that the cost of some medical supplies purchased at the clinic may not be covered by health insurance.

Privacy

Complete Motion Physiotherapy aims to treat any information relevant to patients with full respect. More information on how Complete Motion Physiotherapy handles privacy can be found via our privacy page on the following link https://www.completemotionphysio.com/privacy

Cancellation

Any cancellations to scheduled appointments without 24 hours’ notice may be charged a fee.  

Complaints

If you have any queries or complaints about Complete Motion Physiotherapy, please contact us so we can discuss and address your concerns:

Email: info@completemotionphysio.com

Phone: 0494 794 561

We will acknowledge your complaint and endeavor to respond in a timely and appropriate manner. You will not be disadvantaged or treated adversely for raising a complaint.

If you are not satisfied with the way that we have handled your complaint, you can contact the Australian Health Practitioner Regulation Agency on 1300 419 495

Website Terms of Use

By using this website (completemotionphysio.com), you agree to the terms of use agreement as stated below. If you do not agree to the terms of use, you should immediately cease usage of this website.

Purpose of this Website

This Website and it’s associated contents is intended to provide you with general information only regarding the goods/services offered by Complete Motion Physiotherapy to clients requiring rehabilitation, support, and/or services.

Copyright

This site and it’s contents are subject to copyright. Complete Motion Physiotherapy owns the site material. You may view this site and it’s contents solely for personal use. Any reproduction or redistribution of part or all of the contents in any form is prohibited. You may not, except with written permission from Complete Motion Physiotherapy, distribute or commercially exploit the content. Nor may your transmit or store it in any other website or other from of electronic retrieval system.

Privacy

Complete Motion Physiotherapy aims to handle the collection of data sensitively, securely, and with proper regard to privacy. Complete Motion Physiotherapy does not disclose, distribute or sell the data we collect from our clients.

Third Parties

This website may include links to other sites on the internet that are owned and operated by third parties. All users must acknowledge that we are not responsible for the availability or the content located on any third party site. If you have any concerns, you should contact the site administrator of that third party site. Your data stored on those sites are subject to their own privacy polices and we are not responsible for how they operate.

Error and Defects

We do not guarantee that this website will be free from operational errors or viruses. You must take your own precautions with the use of all programs/files on this site and release Complete Motion Physiotherapy.

Compliance with Laws

All users/visitors of this site are responsible for compliance with any applicable laws. Users must not use the service in any way that violates state, federal, or international laws, regulations or other government requirements. Visitors must agree to not transmit any material that encourages conduct that could constitute criminal offense, rise civil liability or violate any applicable laws or regulations.